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We do everything we can to provide you with products that fully satisfy your needs, therefore we ask you to carefully read thru this document in order for you to understand our warranty and returns policy.

With more questions please contact us directly and if any questions have arisen, do so before making a purchase.

Overall

The following rules and regulations apply for all products purchased at www.independentwolf.com e-store*, by ordering the products online, via e-mail or phone. Before purchasing the product please carefully read the rules and regulation believe and be sure you fully understand all of the following points.

Note! The seller “Independent Wolf” Ltd, does not take any responsibility and does not apply warranty to products purchased without reading these rules and regulations.

By making a purchase on www.independentwolf.com the buyer agrees to all rules and regulations.

The buyer is not allowed to make any purchases on www.independentwolf.com without reading and understanding these rules and regulations. Therefore by making a purchase without reading and understanding the rules and regulations, the buyer takes full responsibility for the purchase and any problems that might occur after.

The seller keeps the rights to change these rules and regulations without any notice, therefore the buyer is obligated to read rules and regulations before making every purchase.

All prices are displayed in Euros, including VAT, without including the shipping costs.

The color of the products might differ due to display type and resolution. We do not guarantee that the computer, tablet or smartphone you are using views colors correctly.

Warranty

  1. All products available on our website e-store hold manufacturers warranty.
  2. The manufacturer warranty for different products might differ. To learn more specific information on warranty for different products read the products description or contact us.
  3. Please note! Manufacturers warranty only applies to products for which you can provide; a cheque or invoice issued by Independent Wold Ltd.
  4. The manufacturers warranty does not apply in case: if the product is damaged by incorrect use or incorrect maintenance by the buyer or user; the product has been used for any other reason than what it is originally intended for, if there are clear signs of repairs done by the buyer or user; in case of normal wear and tear or UV exposure; if the product is affected by any after-market modifications.
  5. In case the product is damaged out of packaging we advise you to contact us directly as soon as possible via our contact form or email: media@independentwolf.com
  6. In case the manufacturer warranty applies for the particular product you can apply for a refund or a replacement.

Refunds and replacement

Refunds and replacements only apply when the buyer has read and understood all rules and regulations.

Replacements and returns are applicable in different specific situations as follows:

Replacements

For replacements of products with manufacturing defects contact Independent Wolf directly to be approved for warranty coverage.

Replacement is possible for an exchange for a product of different color if the original product is unsealed, in good condition and if the particular product is bought from Independent Wolf directly.

Please note that Independent Wolf will not cover shipping costs for products replaced for a different color.

Returns

Returns are accepted when the client applies for a refund before the product has been opened and used and if the situation meets the following conditions:

  1. Returns for a refund only apply for products purchased from www.independentwolf.com for a period of 14 days after the purchase.
  2. Returns of products are accepted and refunded only if the product is sealed, in a good condition.

Please note that Independent Wolf will not cover shipping costs for products returned for a refund, with some exceptions when Independent Wolf Ltd, agrees to refund the shipping costs also.

To avoid further disputes we advise to package the product so that it would not be damaged in shipping. Therefore we also advise our clients to insure the package in order to avoid any problems that could cause a dispute between Independent Wolf Ltd, the Buyer and/or any third party.

We will refund the full price of the product after receiving the product.

In case any damages to the product that cause losses are detected, after refunding the full price, Independent Wolf Ltd, keeps the right to go to court in order to obtain a full refund from the buyer.

*Buyer confirms to understand and comply to agree with the rules and regulations.